TYPE OF PAYMENTS AND PROCEDURE In all cases you must send an email to your sales representative or traditional@silversanz.com. 1. DELIVERY OF MORE MATERIAL THAN REQUESTED, MATERIAL NOT REQUESTED or DUPLICATE ORDER by SILVER SANZ SA. RETURN CONDITIONS: Product in perfect condition, in its original packaging without handling. Otherwise, WE WILL NOT ACCEPT THE RETURN. . RETURN PERIOD: 14 calendar days after receipt of the merchandise. . DELIVERY: In charge of SILVER SANZ SA DEFECTIVE PRODUCT. RETURN CONDITIONS: Specify the reason for the return, send a photo of the product. In the event that the damage is caused by the buyer's malpractice or due to its exposure, WE DO NOT ACCEPT THE RETURN. . RETURN PERIOD: 3-year warranty as indicated by the Consumer Law. . DELIVERY: Paid by SILVER SANZ SA 1. MATERIAL DAMAGED OR DETERIORATED DURING TRANSPORT. TO CLAIM THE AGENCY WE NEED: Photographs that show that the product has been damaged in transport (broken, squashed, wet boxes...) The customer must notify the carrier of any defect that is visible at the time of delivery. . RETURN PERIOD: 5 business days after receipt of the merchandise. . DELIVERY: In charge of Silver Sanz. 1. PRODUCTS SOLD IN PROMOTION OR OUTLET - 2. We do not accept returns of products that at the time of sale are classified as Outlet. GENERAL CONDITIONS  ONCE THE MERCHANDISE IS RECEIVED and payment accepted, a period of 7 working DAYS is established to send the pdf to the client. The customer must provide the purchase receipt and the images and/or explanations necessary for the processing of the return or exchange.

TYPE OF PAYMENTS AND PROCEDURE In all cases you must send an email to your sales representative or traditional@silversanz.com. 1. DELIVERY OF MORE MATERIAL THAN REQUESTED, MATERIAL NOT REQUESTED or DUPLICATE ORDER by SILVER SANZ SA. RETURN CONDITIONS: Product in perfect condition, in its original packaging without handling. Otherwise, WE WILL NOT ACCEPT THE RETURN. . RETURN PERIOD: 14 calendar days after receipt of the merchandise. . DELIVERY: In charge of SILVER SANZ SA DEFECTIVE PRODUCT. RETURN CONDITIONS: Specify the reason for the return, send a photo of the product. In the event that the damage is caused by the buyer's malpractice or due to its exposure, WE DO NOT ACCEPT THE RETURN. . RETURN PERIOD: 3-year warranty as indicated by the Consumer Law. . FREIGHT: In charge of SILVER SANZ SA 1. MATERIAL DAMAGED OR DETERIORATED DURING TRANSPORT. TO CLAIM THE AGENCY WE NEED: Photographs that show that the product has been damaged in transport (broken, squashed, wet boxes...) The customer must notify the carrier of any defect that is visible at the time of delivery. . RETURN PERIOD: 5 business days after receipt of the merchandise. . DELIVERY: In charge of Silver Sanz. 1. PRODUCTS SOLD IN PROMOTION OR OUTLET - 2. We do not accept returns of products that at the time of sale are classified as Outlet. GENERAL CONDITIONS  ONCE THE MERCHANDISE IS RECEIVED and payment accepted, a period of 7 working DAYS is established to send the pdf to the client. The customer must provide the purchase receipt and the images and/or explanations necessary for the processing of the return or exchange.

TYPE OF PAYMENTS AND PROCEDURE In all cases you must send an email to your sales representative or traditional@silversanz.com. 1. DELIVERY OF MORE MATERIAL THAN REQUESTED, MATERIAL NOT REQUESTED or DUPLICATE ORDER by SILVER SANZ SA. RETURN CONDITIONS: Product in perfect condition, in its original packaging without handling. Otherwise, WE WILL NOT ACCEPT THE RETURN. . RETURN PERIOD: 14 calendar days after receipt of the merchandise. . DELIVERY: In charge of SILVER SANZ SA DEFECTIVE PRODUCT. RETURN CONDITIONS: Specify the reason for the return, send a photo of the product. In the event that the damage is caused by the buyer's malpractice or due to its exposure, WE DO NOT ACCEPT THE RETURN. . RETURN PERIOD: 3-year warranty as indicated by the Consumer Law. . FREIGHT: In charge of SILVER SANZ SA 1. MATERIAL DAMAGED OR DETERIORATED DURING TRANSPORT. TO CLAIM THE AGENCY WE NEED: Photographs that show that the product has been damaged in transport (broken, squashed, wet boxes...) The customer must notify the carrier of any defect that is visible at the time of delivery. . RETURN PERIOD: 5 business days after receipt of the merchandise. . DELIVERY: In charge of Silver Sanz. 1. PRODUCTS SOLD IN PROMOTION OR OUTLET - 2. We do not accept returns of products that at the time of sale are classified as Outlet. GENERAL CONDITIONS  ONCE THE MERCHANDISE IS RECEIVED and payment accepted, a period of 7 working DAYS is established to send the pdf to the client. The customer must provide the purchase receipt and the images and/or explanations necessary for the processing of the return or exchange.