We kindly ask you to read carefully the present General conditions of sale (hereinafter, the
Silver Sanz S.A. provided with Tax Identification Number A 08697740, domiciled in Juan de la Cierva 15 08960 Sant Just Desvern Barcelona (hereinafter, the
Seller). Registration data in the Mercantile Registry of Barcelona: Volume 4681, Folio 164, Sheet 50583. Any communication can be directed to the address Juan de la Cierva 15 08960 Sant Just Desvern Barcelona or phone 934739085 or the email address silversanz @ silversanz .com
The Seller is engaged in the sale of consumer electronics products (hereinafter,
3.Content and information provided on the Website
The client (hereinafter,
Clients) declares to know and accept the Conditions as well as those specific contents of the Website published at each moment. If the Client does not agree with the Conditions, we recommend that you stop using the Website.
The Seller reserves the right to make any modification and / or update of the Website (about Products, prices, promotions and other commercial and service conditions) at any time and without prior notice, so we recommend reading it at each access to the Website. The Seller makes all the efforts within its means to offer the information contained in the Website in a truthful way and without typographical errors. In the event that at any time there is an error of this type, alien at all times to the will of the Seller, it would be immediately corrected.
The Seller is not directly or indirectly responsible for any of the information, contents, statements and expressions contained in the Products marketed by the Seller. Said responsibility rests at all times on the manufacturers or distributors of said Products. The Client understands that the Seller is a mere intermediary between him and said manufacturer or distributor.
In the event that the Customer fails to comply with these Conditions or the Seller reasonably suspects that he is in breach, the Seller reserves the right to limit, suspend or terminate his access to the Website, adopting any technical measure necessary for that purpose. Likewise, the Seller reserves the right to decide, at any time, on the continuity of the services provided through the Website.
To make a purchase:
4.1. The Customer must register when entering the online store of the Seller by filling in the requested information and indicate on the form both the user and the password of their choice that will be regulated according to the provisions of the Legal Notice of this Website.
4.2. The Client undertakes to provide accurate and accurate information and declares that he is of legal age and has the necessary legal capacity to contract.
4.3.The Client must select the Products that make up his order by clicking on the
add button. The Products selected by the Customer will be accumulated in the
cart. Once the Client has finalized the selection of his Products, he must click on the
Confirm order button and he will be redirected to a window to proceed with the payment. Payment of the Products is a precondition for acquiring the Products. Finally, you will receive a confirmation of your order to the email indicated in the record. Said confirmation shall constitute the copy of the contract between the Parties. The Vendor will file the electronic document in which the contract is formalized.
4.4. The Client will have the possibility to contract in the following languages: Spanish, English and French.
5.Use of the Website
The Client agrees, in general, to use the Website and its services diligently and with strict respect and observance of these Conditions and in accordance with the law, morality, public order, and must also refrain from using them in Any form that could prevent, damage or deteriorate the normal operation and use of the Website by other Customers or that could damage or cause damage to the goods and rights of the Seller, its suppliers, Customers or in general of any third party.
Any use other than that authorized is expressly prohibited, leaving the Seller authorized to deny or withdraw access to and use of the Website, at any time, and without prior notice, to those Customers who fail to comply with these general conditions or the particular conditions that, in their case, result of application.
The Seller reserves the right to decide, at all times, the Products that are offered to Customers through the Website. In particular, the Seller may at any time add new Products to those offered or included in the Website, understanding that unless otherwise provided, such new Products shall be governed by the provisions of these Conditions. Likewise, the Seller reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different kinds of Products offered on the Website.
The Products included in the Website will correspond in the most reliable way possible to allow the web display technology to the Products actually offered. The characteristics of the Products and their prices are detailed in the Product tab posted on the Website. The photographs that appear on the Website are purely indicative.
The Seller on your Website will show the availability and stock of your Products as up-to-date as possible. However, it is possible that the Product whose availability has been confirmed will be exhausted during the purchase process, or that delivery times will suffer delays. At the time that the Seller is aware of any of the above circumstances will communicate this fact by email to the Customer or phone call and he may choose between accepting the delivery of the Product for the new period reported, replace the Product with a new one or in case that the amount has been paid proceed to the return within a period of 14 days of the price paid.
For any incident, claim or exercise of their rights, the Customer should contact the Customer Service department at tel. (+34 93 473 90 85), from Monday to Friday, both included, from (8:00) to (18:30) except national or local holidays, or by email to (firstname.lastname@example.org) .
8.Industrial and intellectual property
The Seller has obtained the corresponding license on the rights of exploitation in the matter of intellectual, industrial property and of image on the contents and available through the Website, among others for merely enunciative and non exhaustive, the texts, graphic designs, drawings, source code, navigation structure, software, photographs, videos, sounds, databases, indexes, images, trademarks, logos, expressions and information and, in general, any other creation protected by national norms and international treaties on intellectual property and industrial (hereinafter, together, the
All rights of intellectual and industrial property are reserved for the Contents and, in particular, it is forbidden to modify, copy, reproduce, publicly communicate, transform or distribute in any way all or part of the Contents included in the Website, for public purposes. or commercial, if you do not have prior authorization, expressly and in writing from the owner of the trademark or, as the case may be, from the Seller of the rights to which they correspond.
The use, exploitation and / or unauthorized use of the Contents, as well as any act of a similar nature from which an infringement of the rights of intellectual or industrial property derives, will give rise to the legally established responsibilities.
The Client acknowledges and accepts that the use of the Website is carried out at all times under his entire risk and responsibility, so that the Seller is not responsible for the misuse or improper use that may be made of the Website. For this purpose, it will only be responsible for the damages that the Client may suffer due to the use of the Website, when said damages are due to our malicious act.
In particular, the Seller will not be responsible for:
• The content of the linked sites through the links included in the Website.
• The Website could host advertising content or be sponsored. In no case shall the Seller be responsible for the inaccuracy, falsehood or irregularities that may be contained in the advertising materials or the sponsors.
• Damages and losses of any kind caused by the Customer's computer equipment due to the fact that it corresponds to the Client, in any case, the availability of adequate tools for the detection and elimination of harmful electronic programs.
• Damages suffered by the Client that have their origin in the lack of veracity or accuracy of the information provided by him.
• The damages suffered by the Client for any decision adopted by the Customer as a result of the information contained therein.
• Illegal content, harmful or contrary to morals, uses and good customs that are the responsibility of third parties.
New Products are guaranteed for two years according to Royal Legislative Decree 1/2007, except for those exceptions established in the law itself.
Deficiencies caused by negligence, bumping, use, incorrect handling or installation, or materials subjected to wear and tear due to normal use are not included.
In those incidents that justify the use of the guarantee, it will be opted for the substitution of the article, rebate or refund, in the legally established terms. The guarantee will lose its value if they modify, alter or replace some of the data of the same or proof of purchase.
We inform Clients that they have recognized a right of withdrawal consisting in desisting from this contract within a period of 14 calendar days without need of justification since they have received the Product.
To exercise the right of withdrawal, the Customer must notify us, at the address: Juan de la Cierva 15, 08960 Sant Just Desvern (Barcelona), or by writing to the email email@example.com, his decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by mail or email). As an example we detail a communication model of withdrawal, but in no case is a mandatory use:
(If you want to cancel the contract, fill in and send us this form)
For the attention of SILVER SANZ, S.A., address: Juan de la Cierva 15 08960 Sant Just Desvern Barcelona, Contact: firstname.lastname@example.org:
I hereby inform you that I give up my sales contract for the following Product:
Order no .:
Medium with which the payment was made:
Name of the buyer:
The Seller will only accept the exercise of the right of withdrawal of unused items, in perfect conditions and with the original packaging, as well as the intact label on the purchased Product. In the case of non-fulfillment of the aforementioned conditions, the refund will be rejected. The Seller will contact the Customer to inform them that the return has been rejected. If the Client does not accept the option to keep the Product that the Seller has rejected as a return, the latter will keep the items and the cost thereof.
The refund of the amounts charged will be made in the same form or means of payment that the Client used to make the corresponding payment in the initial transaction.
12.Applicable prices and taxes
We reserve the right to make changes in the prices of the Products at any time, however (except when the changes are due to incorrect prices) such changes will not apply to orders that have been successfully made and that have been confirmed by email.
In case of error in the price of the Product on the Website, the Seller will proceed as follows:
(i) If the correct price is lower than that shown on the Website, the Seller will charge the Customer the lower of the prices and proceed with the shipment of the Product.
(ii) If the correct price is greater than that shown on the Website, the Seller will contact the Customer to decide between proceeding with the order or canceling the order at no cost.
The prices of the Products exhibited in the Website of the Seller include the Value Added Tax (VAT) that, if applicable, is applicable and / or any other tax that may be applicable, and will always be in force at all times.
Purchases that will be delivered within the territory of any of the member states of the European Union will be exempt from VAT
Purchases that must be delivered in the territories of non-member states of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.
When making the order, the Customer may freely choose to pay the purchases made by credit or debit card, Visa, MasterCard and supplement the data requested at that time. In certain cases and to prevent possible fraud, the Seller reserves the right to request a specific form of payment from a Client in the event that the identity of the buyer is not reliably proven.
The Client shall have the right to receive, free of charge, the invoice for his purchases.
14.Form, expenses and shipping period
The Customer may select the shipping method from among the possible ones for his shipping area. You should bear in mind that delivery times, quality of service, delivery point and cost will be different for each form of transport.
The Seller sends the orders to its Clients through different urgent transport companies of recognized national and international prestige. The delivery date at the Customer's address depends on the availability of the chosen Product and the shipping area. The indicative transport periods are available in the section of our Website «Shipping Costs». Before confirming your order, the Customer will be informed about shipping costs and transport terms, both indicative, that apply to your specific order. However, both may vary depending on the specific circumstances of each order. Especially:
• Transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the goods.
• The shipping costs that appear on the Website when ordering are indicative and are calculated based on an average statistical weight. The Seller reserves the right to alter the shipping costs when the requested weight varies by more or less 10% with respect to the aforementioned average weight. In the event of a variation in price, the Seller will notify the Customer by email of the variation and the Customer may choose to cancel his order without being charged any cost.
The Seller guarantees its Customers the possibility of canceling their order at any time and without any cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment.
The Client undertakes to accept all the provisions and conditions contained in these Conditions, understanding that they reflect the best possible service will for the type of activity carried out by the Seller.
Likewise, you agree to keep your passwords of access to our Website confidential and with the utmost diligence.
The Client undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual schedule of delivery of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 16 p.m. 00 to 18:00). In case of breach by the Client of this obligation, the Seller will have no responsibility for the delay or impossibility of delivery of the order requested by the Client.
In accordance with the current regulations for the Protection of Personal Data, we inform you that SILVER SANZ, S.A. with CIF: A08697740, address in Juan de la Cierva 15 08960 Sant Just Desvern Barcelona and telephone 934739085 treats the information you provide us in order to provide the requested service and make billing thereof. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation.
You have the right to obtain confirmation as to whether SILVER SANZ, S.A. We are treating your personal data so you have the right to access your personal data, rectify inaccurate data, limit, cancel and request portability by sending a written request to the company to the electronic address (email@example.com) or to Juan de la Cierva address 15 08960 Sant Just Desvern Barcelona accompanying a photocopy of your ID or official document proving your identity. If you are dissatisfied with the way we treat your personal information, you may contact us at any time to resolve the matter. However, you always have the right to file a claim with the Spanish Data Protection Agency.
18.Applicable law and jurisdiction
18.1. The purchases made with the Seller are subject to the legislation of Spain-
In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Courts of the Client
18.2. However, for cases in which the regulations provide for the possibility for the parties to submit to a jurisdiction, the Seller and the Client, expressly waiving any other that may correspond, shall submit any disputes and / or litigation to the knowledge of the parties. Courts and Tribunals of the city of the Seller's domicile.
18.3. In the event that the Client makes a claim against the Seller in relation to the Product or the purchase process, the Customer must address his claim to the Seller in writing to the address: Juan de la Cierva 15 08960 Sant Just Desvern Barcelona, or writing to the email firstname.lastname@example.org. In the claim, the Customer must indicate at least:
(i) Your full name.
(ii) Your contact information and DNI, Passport, NIE, TIE or other valid document that identifies you.
(iii) Complete description of the claim and its grounds.
(iv) Documents on which your claim is based.
18.4. If the Customer does not obtain a response from the Seller within a period of one (1) month from the date of referral to the Seller or if it is not satisfied with the solution proposed by the Seller, pursuant to the provisions of the RD 1/2007, the Customer has the right to go to an alternative consumer litigation resolution entity (hereinafter,
ERALC) accredited to act in Spain, according to the procedure provided in Law 7/2017.
18.5. The Seller is not attached to any ERALC. In the event that the Customer wishes to resolve a consumer conflict arising with the Seller through an ERALC, he must communicate this to the Seller and this will provide him with relative information of at least one ERALC that is competent to hear the Customer's claim. Likewise, the Seller will inform you if it will participate in the procedure before the ERALC.
18.6. To resolve your claim, the Client who has contracted online through the Website owned by the Seller, has the right to go to the online dispute resolution platform of the European Union through the following link Online Dispute Resolution.