These general contracting conditions apply to all commercial transactions carried out in our virtual store, Silversanz.com. For more information about the owner of the Website and our Privacy Policy, consult the Legal Notice. Please read these General Conditions of Sale (hereinafter, the "Conditions") and our Privacy Policy carefully before placing your order. If you do not agree to all of the Terms and the Privacy Policy, you should not place an order. 1.Identification Silver Sanz SA provided with CIF/NIF A 08697740, domiciled at Juan de la Cierva 15 08960 Sant Just Desvern Barcelona (hereinafter, the “Seller”). Registration data in the Mercantile Registry of Barcelona: Volume 4681, Folio 164, Page 50583. Any communication may be directed to the address Juan de la Cierva 15 08960 Sant Just Desvern Barcelona or to the telephone number 934739085 or the email address silversanz@silversanz .com 2.Activity The Seller is engaged in the sale of consumer electronics products (hereinafter, “Product” or “Products”). 3. Contents and information provided on the Website The client (hereinafter, “Client” or “Clients”) declares to know and accept the Conditions as well as those specific contents of the Website published at any given time. If the Client is not satisfied with the Conditions, we recommend that they stop using the Website. The Seller reserves the right to carry out at any time and without prior notice, any modification and/or update of the Website (on Products, prices, promotions and other commercial and service conditions) for which we recommend reading it at each access. to the Website. The Seller makes every effort within its means to offer the information contained on the Website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of the Seller, it will be corrected immediately. The Seller is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the Products marketed by the Seller. Said responsibility rests at all times with the manufacturers or distributors of said Products. The Client understands that the Seller is a mere intermediary between him and said manufacturer or distributor. In the event that the Client fails to comply with these Conditions or that the Seller reasonably suspects that he is in breach, the Seller reserves the right to limit, suspend or terminate his access to the Website, adopting any technical measure that is necessary for that purpose. Likewise, the Seller reserves the right to decide, at any time, on the continuity of the services it provides through the Website. 4. Sales system To make a purchase: 4.1. The Client must register when entering the Seller's online store by filling in the requested data and will indicate in the form both the username and the password of their choice, which will be regulated in accordance with the provisions of the Legal Notice of this Website. 4.2. The Client undertakes to provide truthful and exact data and declares that he is of legal age and has the necessary legal capacity to contract. 4.3.The Client must select the Products that make up his order by clicking on the “add” button. The Products selected by the Client will accumulate in the "cart". Once the Client has finished the selection of their Products, they must click on the "Confirm order" button and they will be redirected to a window to proceed with the payment. Optionally, if the customer has a coupon, they can apply it as long as they meet the conditions. Coupons are applicable for professional clients only. Payment for the Products is a precondition for acquiring the Products. Finally, you will receive a confirmation of your order to the email indicated in the registration. Said confirmation shall constitute a copy of the contract between the Parties. The Seller will file the electronic document in which the contract is formalized. 4.4. The Client will have the possibility of contracting in the following languages: Spanish, English and French. 5.Use of the Website The Client undertakes, in general, to use the Website and its services diligently and with strict respect and observance of these Conditions and in accordance with the law, morality, public order, and must Likewise, refrain from using them in any way that may prevent, damage or impair the normal functioning and use of the Website by other Clients or that could injure or cause damage to the property and rights of the Seller, its suppliers, Clients or in general of any third party. . Any use other than that authorized is expressly prohibited, and the Seller is empowered to deny or withdraw access and use of the Website, at any time, and without prior notice, to those Clients who fail to comply with these general conditions or the particular conditions that, in their case, they are applicable. 6. Products The Seller reserves the right to decide, at any time, the Products that are offered to Clients through the Website. In particular, the Seller may at any time add new Products to those offered or included on the Website, it being understood that unless otherwise provided, such new Products shall be governed by the provisions of these Conditions. Likewise, the Seller reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different types of Products offered on the Website. The Products included on the Website will correspond as faithfully as possible to the Products actually offered on the web, as permitted by web display technology. The characteristics of the Products and their prices are detailed in their Product file posted on the Website. The photographs that appear on the Website are merely indicative. The Seller on his Website will show the availability and stock of his Products as updated as possible. However, it is possible that the Product whose availability has been confirmed is sold out during the purchase process, or that delivery times are delayed. At the moment that the Seller becomes aware of any of the above circumstances, it will communicate this fact by email or telephone call to the Client and the latter may choose between accepting the delivery of the Product for the new period informed, replacing the Product with a new one or in case Once the amount has been paid, return the price paid within 14 days. 7.Customer Service For any incident, claim or exercise of their rights, the Customer must contact the Customer Service department at tel. (+34 93 473 90 85), from Monday to Friday, both included, from (8:00) to (18:30) except national or local holidays, or by email to (silversanz@silversanz.com) . 8. Industrial and intellectual property The Seller has obtained the corresponding license on the exploitation rights in terms of intellectual, industrial and image property on the contents and available through the Website, among others by way of illustration and not exhaustive, the texts , graphic designs, drawings, source code, navigation structure, software, photographs, videos, sounds, databases, indexes, images, trademarks, logos, expressions and information and, in general, any other creation protected by national regulations and international treaties on intellectual and industrial property (hereinafter, jointly, the "Contents"). All intellectual and industrial property rights over the Contents are reserved and, in particular, it is forbidden to modify, copy, reproduce, publicly communicate, transform or distribute in any way all or part of the Contents included on the Website, for public purposes. or commercial, if you do not have the prior, express and written authorization of the owner of the brand or, where appropriate, the Seller of the rights to which they correspond. The use, exploitation and/or unauthorized use of the Contents, as well as any act of a similar nature from which an infringement of intellectual or industrial property rights may arise, will give rise to the legally established responsibilities. 9. Responsibility. The Client acknowledges and accepts that the use of the Website is carried out at all times at their own risk and responsibility, for which the Seller is not responsible for the misuse or improper use that may be made of the Website. For this purpose, it will only be responsible for the damages that the Client may suffer due to the use of the Website, when said damages are due to our malicious action. In particular, the Seller will not be responsible for: • The content of the sites linked through the links included within the Website. • The Website could contain advertising content or be sponsored. In no case will the Seller be responsible for the inaccuracy, falsity or irregularities that may be contained in the advertising materials or those of the sponsors. • Damages of any kind caused to the Client's computer equipment by viruses due to the fact that the Client is responsible, in any case, for the availability of adequate tools for the detection and elimination of harmful electronic programs. • Damages suffered by the Client that have their origin in the lack of veracity or accuracy of the information provided by him. • Damages suffered by the Client for any decision made by the Client as a result of the information contained therein. • Content that is illegal, harmful or contrary to morals, uses and good customs that are the responsibility of third parties. 10.Warranty New Products are guaranteed for two years in accordance with Royal Legislative Decree 1/2007, except for those exceptions established in the law itself. Deficiencies caused by negligence, blows, use, handling or incorrect installation, or materials subject to wear due to normal use, are not included. In those incidents that justify the use of the guarantee, the article will be replaced, discounted or refunded, in the legally established terms. The guarantee will lose its value if any of the data on it or on the proof of purchase is modified, altered or replaced. 11.Withdrawal We inform Customers that they have a recognized right of withdrawal consisting of withdrawing from this contract within a period of 14 calendar days without the need for justification from the time they have received the Product. To exercise the right of withdrawal, the Client must notify us, at the address: Juan de la Cierva 15, 08960 Sant Just Desvern (Barcelona), or by writing to us at the emailtraditional@silversanz.com, his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). As an example, we detail a withdrawal communication model, but in no case does it imply a mandatory use: (If you want to withdraw from the contract, fill out and send us this form) To the attention of SILVER SANZ, SA, address: Juan de la Cierva 15 08960 Sant Just Desvern Barcelona, Contact: devoluciones@silversanz.com: I hereby inform you that I withdraw from my sales contract for the following Product: Order number: Order date: Means with which the payment was made: Name of the Buyer: Buyer's address: Buyer's signature: Date: The Seller will only accept the exercise of the right of withdrawal of unused items, in perfect condition and with the original packaging, as well as the intact label on the Product purchased. In the event that the aforementioned conditions are not met, the return will be rejected. The Seller would contact the Customer to inform him that the return has been rejected. If the Customer does not accept the option to keep the Product that the Seller has rejected as a return, the latter will keep the items and their cost. The refund of the amounts collected will be made in the same form or means of payment that the Client used to make the corresponding payment in the initial transaction. 12. Prices and Applicable Taxes We reserve the right to make changes to the prices of the Products at any time, however (except when the changes are due to the prices reflected being incorrect) such changes will not apply to orders placed have been carried out successfully and have been confirmed by email. In the event of an error in the price of the Product on the Website, the Seller will proceed as follows: (i) If the correct price is lower than that shown on the Website, the Seller will charge the Customer the lower of the prices and will proceed with the shipment of the Product. (ii) If the correct price is higher than the one shown on the Website, the Seller will contact the Customer to decide whether to proceed with the order or cancel the order at no cost. The prices of the Products displayed on the Vendor's Website include the Value Added Tax (VAT) that, if applicable, is applicable and/or any other applicable tax, and will be in force at all times. Purchases that are going to be delivered within the territory of any of the member states of the European Union will be exempt from VAT Purchases that must be delivered in territories of non-member States of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt of VAT. 13. Payment method When placing the order, the Customer can freely choose to pay for the purchases made by credit or debit card, Visa cards, MasterCard and complete the information requested at that time. In certain cases and to prevent possible fraud, the Seller reserves the right to request a specific form of payment from a Client in the event that the buyer's identity is not reliably proven. The Customer shall have the right to receive, free of charge, the invoice for their purchases. If you have any questions or incidents with your invoice or payment, you can contact us at administracion@silversanz.com 14. Shipping method, costs and term The Customer may select the shipping method from among those possible for their shipping area. You must take into account that the delivery times, the quality of the service, the delivery point and the cost will be different for each form of transport. The Seller sends the orders to its Clients through different urgent transport companies of recognized national and international prestige. The delivery date at the Customer's address depends on the availability of the chosen Product and the shipping area. The indicative transport times are available in the section of our Website «Shipping Costs». Before confirming your order, the Customer will be informed about shipping costs and transport times, both indicative, that apply to your specific order. However, both may vary depending on the specific circumstances of each order. In particular: • Transport times may be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise. • The shipping costs that appear on the Website when placing the order are indicative and are calculated based on an average statistical weight. The Seller reserves the right to alter the shipping costs when the requested weight varies by more/less than 10% with respect to the average weight mentioned. In the event of a price variation, the Seller will notify the Customer of the variation by email and the Customer may choose to cancel their order without incurring any cost. If you have any problem with the shipment of the order you can contact us atsoluciones@silversanz.com To deal with the management of an order you can contact us at Tradicional@silversanz.com 15.Customer's Right The Seller guarantees its Customers the possibility of canceling their order any time and at no cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment. 16.Obligations of the Client The Client undertakes at all times to provide truthful information about the data requested in the Client's registration forms or to place the order, and to keep them updated at all times in accordance with our Privacy Policy The Client undertakes to accept all the provisions and conditions contained in these Conditions, understanding that they include the best possible service will for the type of activity carried out by the Seller. Likewise, you agree to keep your passwords for accessing our Website confidential and with the utmost diligence. The Customer undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual hours for delivery of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 4:00 p.m. 00 to 18:00). In case of breach by the Client of this obligation, the Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the Client. 17. Data protection In accordance with current regulations on the Protection of Personal Data, we inform you that SILVER SANZ, SA with CIF: A08697740, address at Juan de la Cierva 15 08960 Sant Just Desvern Barcelona and telephone 934739085 processes the information that It facilitates us in order to provide the requested service and bill it. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation as to whether SILVER SANZ, SA is processing your personal data, therefore you have the right to access your personal data, rectify inaccurate data, limit, cancel and request portability by sending a written request to the company at the electronic address (silversanz@silversanz.com) or to the address Juan de la Cierva 15 08960 Sant Just Desvern Barcelona accompanying a photocopy of your DNI or official document that proves your identity. If you are dissatisfied with the way we treat your personal information, you can contact us at any time to resolve the matter. However, you always have the right to file a claim with the Spanish Data Protection Agency. 18. Applicable legislation and competent jurisdiction 18.1. The sales made with the Seller are subject to the legislation of Spain- In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of the Client 18.2. However, for cases in which the regulations provide for the possibility of the parties submitting to a jurisdiction, the Seller and the Client, expressly waiving any other that may correspond to them, will submit any disputes and/or litigation to the knowledge of the Courts and Tribunals of the city of the Seller's domicile. 18.3. In the event that the Client makes a claim against the Seller in relation to the Product or the purchase process, the Client must address their claim to the Seller in writing to the address: Juan de la Cierva 15 08960 Sant Just Desvern Barcelona, or writing to us at the traditional@silversanz.com email. In the claim, the Client must indicate at least: (i) His full name. (ii) Your contact information and DNI, Passport, NIE, TIE or other valid document that identifies you. (iii) Full description of the claim and grounds for it. (iv) Documents on which you base your claim. 18.4. If the Client does not receive a response from the Seller within a period of one (1) month from the date the latter submits his claim to the Seller or if he is not satisfied with the solution proposed by the Seller, by virtue of the provisions of RD 1/2007, the Client has the right to go to an entity for alternative resolution of consumer disputes (hereinafter, "ERALC") accredited to act in Spain, according to the procedure provided for in Law 7/2017. 18.5. The Seller is not adhered to any ERALC. In the event that the Client wishes to resolve a consumer conflict arising with the Seller through an ERALC, he must notify the Seller and the Seller will provide him with information regarding, at least, one ERALC that is competent to deal with the Client's claim. Likewise, the Seller will inform you if it will participate in the procedure before the ERALC. 18.6. To resolve their claim, the Customer who has contracted online through the Website owned by the Seller, has the right to go to the online dispute resolution platform of the European Union through the following link Online Dispute Resolution. 18.7. Waste management in the sale of electrical and/or electronic products. In accordance with the provisions of current regulations on waste electrical and electronic equipment or products, SILVER SANZ declares to Clients that the products it sells are the property of distributors who are duly registered in the Integrated Industrial Registry. Customers can request the registration number of the distributors in the aforementioned Integrated Industrial Registry by sending an email or by contacting by telephone at the addresses and telephone numbers listed in section 1 of "Identification" of these Purchase Conditions.